Support
How can we help?
Answers to common questions are below. For anything else, send an email.
Contact
Email support
Write to support@franki.wiki. It helps to include your iPhone model, its iOS version and what you were doing when the problem happened.
Questions
How do I bring my Anki decks into Franki?
In Anki, export the deck as an .apkg file with “Support older Anki versions” ticked. Then open the file in Franki from Files, Mail or AirDrop, or use Choose File in Import.
Franki keeps each card's scheduling and review history, its first picture and sound per side, reversed and cloze cards, tags, flags and suspensions. Importing the same file again adds nothing twice.
Can I import from a list or a spreadsheet?
Yes. You can paste a list, or import CSV files and Anki text exports.
How does iCloud sync work?
Decks, cards, images and review history sync through your private iCloud database, so they follow you to a new phone, iPad and Mac. Your scheduling settings, such as target retention and learning steps, come too. Sync needs no sign-in: it uses the Apple Account you're already signed in with.
How does the streak work?
It counts the days in a row you've studied. One missed day in any seven is a rest day: it doesn't count, but it doesn't break the streak either. A second miss within that week, or two days in a row, starts it over.
Why can't I make cards with AI?
Making cards with AI uses Apple Intelligence on the device, so it needs an iPhone with Apple Intelligence turned on. Without it, Generate explains why it's unavailable.
Everything else in Franki works on any iPhone with iOS 26 or later (iPhone 11 and later). Question banks from a PDF, such as past papers with numbered multiple-choice questions and answers, don't need Apple Intelligence.
What are the starter decks?
Franki comes with 90 ready-made decks, 60,006 cards in all: core words in 16 languages (and English for speakers of 16 languages), Japanese kana and kanji, and facts from science, geography, health, maths and more. They ship inside the app, so they work offline.
Pick some when you first open Franki, or add more any time from Decks → + → Starter Decks. Decks no native speaker has read yet are marked Beta. When a deck is updated, its cards change without touching your progress, your edits or cards you deleted. Sources are credited in Settings → Acknowledgements.
How do I back up or export my cards?
Franki can make a full backup that you can restore later, and export your cards as CSV.
Does Franki cost anything?
No. Franki is free, with no ads, no sign-up and nothing to buy. Making cards on your iPhone with Apple Intelligence is free too.
How Franki handles your data is in the privacy policy. The rules for using it are in the terms of use.